Foxit Reader

How-to issues

1. What is Foxit Reader?
Foxit Reader is a small PDF reader for you to view, search and print PDFs. With this software, you are able to design interactive PDF forms, measure distances, insert images, add links, create annotations on PDFs, highlight PDF text, email PDFs, etc.

2. Is Foxit Reader free?
Yes. Foxit Reader is free software while advanced add-ons have a reasonable cost. Actually you are still able to evaluate these functions. However when you save the edited document, it will be stamped with an evaluation mark on the top-right corner of the edited pages. If you purchase the corresponding add-ons, then there will be no evaluation marks.

3. Where can I check out the latest version/build from your website?
You can always check out the latest version/build from our download page at http://www.foxitsoftware.com/downloads/.

4. I have an old version of Foxit Reader. Do I have to buy a new product key if I want to upgrade to the newest version?
Customers, who have purchased old version of Foxit Reader in the past, may choose to stay with the old version or upgrade to the new version. If you decide to upgrade to the new version, please check whether you purchased the old version within the past year. If so, you are entitled to a free upgrade. Otherwise, you have to purchase an upgrade license.

5. How to set Foxit Reader as my default PDF reader?
You can follow one of the three ways listed below:

• When you open Foxit Reader for the first time, you will be asked whether to set Foxit Reader as your default PDF viewer. Click Yes.
• Open Foxit reader, go to the Help menu, and select "Set to Default PDF Reader".
• Open "My computer" > select the "Tools" menu > "Folder Options" > "File Types" > find out "PDF" > click the "Change" button and choose Foxit Reader.

6. Foxit Reader opens a new instance when double-clicking a new PDF file. Is it possible to open PDFs in the same window?
Yes, you can open multiple PDF files in one instance:

• Open Foxit Reader > drag and drop PDF files to the existing window.
• Open PDF files by clicking the "Open" button on the toolbar.

Plus, the feature of "Multi-tab and One instance" has already been in our developers' to do list.

7. How to save the history of recently read files with Foxit Reader?
Open Foxit Reader > select the "Edit" menu > "Preferences" > click the "General" tab > select the "Maximum number of documents in history list" check box > set the maximum number of documents in recently used list. When you're done, you can view the PDF documents you read recently in the "File" menu.

8. Why can't I insert any symbols with Typewriter in Foxit Reader 2.2?
This function is removed in Foxit Reader 2.2. However, it will be added again in later versions.

9. I have purchased Foxit Reader Pro Pack, however, I still get the evaluation marks when using Foxit Form Designer. Why?
These evaluation marks are created by Foxit Form Designer, which is independent from Foxit Pro Pack. If you purchase a license of Foxit Form Designer, you will be able to get rid of them. Also, the license automatically covers all the features that are available in Pro Pack.

10. How to customize the background color?
To change the default background color, please go to menu bar of Foxit Reader, then choose "Edit" > "Preferences" > "Document Colors" > select the "Replace Document Colors" check box > "Custom Color", and then click the color button next to "Page Background" to open a palette and select the color.

11. I can't highlight some text with the Highlight Tool. What is the problem?
The Highlight Tool is available for text exclusively. Please check if there are text objects with the "Select Text" tool.

12. Why can't I copy some text?
Please check if there are text objects with the "Select Text" tool. If there are only images in a file, you can copy them with the "Snapshot" tool.

13. How to download add-ons for Foxit Reader?
Open Foxit Reader > go to the "Help" menu > "Check for Updates Now" > select and download the add-ons you want.

14. How to use command line shortcuts to open a PDF?
Foxit Reader could be opened from the command line.

Command Line Options:

-Register	Sets Foxit Reader as the default reader.
-NoRegister	Opens Foxit Reader but won't set it as the default reader.
-n <Page Number>	Specifies most recently read page number.

For example, if you want to read page 9 of a PDF ("sample.pdf") on your drive c:\b, with Foxit Reader saved on drive c:\a, please type the following:

"c:\a\foxitreader.exe" "c:\b\sample.pdf" -n 9

15. Can I print a PDF from the command line?
Yes. Foxit Reader supports the following print options:

/p <PDF FileName>	Print specified document with the default printer.
/t <PDF FileName> <Printer>	Print specified with the designated printer.

16. Why can't I print out the images that I inserted?
Sorry, the images you inserted can't be printed temporarily. It will be fixed soon.

17. Can I change the units in the Print dialog box?
It's unavailable now. We might add some other measurement units in the future.

18. How to get rid of the Exit button in full screen mode?
Please open Foxit Reader > go to the "Edit" menu > "Preferences" > click the "Full Screen" tab > uncheck the "Show Exit Button" check box.

19. How to remove the Ads?
You can remove the Ads quite easily by selecting the "View" menu and unchecking the "Advertisement". For registered users, the Ads will never appear when you reopen Foxit Reader.

20. Can I edit a PDF file with Foxit Reader?
No. Foxit Reader is not designed to edit PDFs. However, you can download Foxit PDF Editor with Foxit Reader Update Manager. When you have installed it successfully, please go to the "Edit" menu > "Modify Content" to edit your PDFs.

21. How to convert PDF files to text files?
Go to the "File" menu > "Save As" > choose .txt extension > designate a folder to store the .txt file > click Save. Please note that the function is unavailable for unregistered users and the PDF file that contains image or path only is unconvertible.

22. After purchasing Foxit Reader Pro Pack or Foxit Form Designer, how can I delete the evaluation marks?
For trial users, Foxit Reader will stamp evaluation marks on edited pages. After purchasing and installing licenses, you can choose "Help" > "Remove Evaluation Marks" to remove all the evaluation marks on the file at once.

23. How to create Foxit Reader shortcuts on the desktop and Start Menu?
Please download the installer version of Foxit Reader from our website, which will create shortcuts automatically on your desktop and Start Menu.

24. Can I open the links to PDF files in IE?
Yes. Please set Foxit Reader as your default PDF viewer so that you can open the links to PDF files directly in IE.

Back to FAQ List >>

Does one of the following phenomena happen to you?

1. Foxit Reader can't search anything.
We are working to fix this problem now and really appreciated if you can send us the sample file for testing when it occurs.

2. When I tried to download the language, I always got "Failed to download"?
If it isn't the network problem, it must be that the language you need has not been translated yet. We're really appreciated if you can help us translate it into your language. For the information on how to help localize Foxit Reader, please visit http://www.foxitsoftware.com/bbs/forumdisplay.php?f=9 for details.

3. When I open some PDF forms, Foxit Reader pops up a message asking to download the latest Adobe Reader. Why?
Because they are created with a newer version of Adobe reader. Without a newer version, some form elements might not be visible in Foxit Reader. Please note that it is not a bug. And we will consider removing it in later versions.

4. When I tried to update Foxit Reader by clicking "Help > Check for Updates Now", it pops up a message saying "Access is denied". I have Vista operating system.
Please make sure that the account you log on in Vista has enough rights to access the Internet. Administrator account doesn't necessarily mean you have the full privilege in Vista. Here's the way to help you update Foxit Reader without the "Access is denied" message: Please right-click FoxitReader.exe > select "Run as Administrator" (you have to do this EVEN IF you ARE the administrator!).

5. Why the text appears blurred in some PDF documents?
Please try this: go to the "Edit" menu >"preferences">"Page display"> select the "Display texts optimized for LCD screen" check box. If the problem still exists, please contact us at support@foxitsoftware.com.

6. I can't read Chinese, Japanese, or Korean documents with Foxit Reader but they read fine with Adobe.
Please make sure first that you have installed "Eastern Asian Language Support" (http://www.foxitsoftware.com/addon/manual_download/fpdfcjk.zip). If it still happens, please help to send us a sample file at support@foxitsoftware.com.

7. Why do I get only page numbers like "------------------Page 1 --------------" when I convert a PDF file to text?
To convert a PDF file to text, please make sure that the PDF file contains textual objects. You only got the page numbers because this file may only contain images and graphics.

Back to FAQ List >>

Foxit PDF Editor

1. Why can't I edit certain letters and make them display correctly?
It is probably because the fonts you want to use are not embedded in the file.

2. How to import TrueType fonts?
Open Foxit PDF Editor, click the "Import Font" button on the toolbar or choose the "Edit" menu > Import Font, then select the font you wish to import.

3. How come there is a "~$***.pdf" file created in the original file's directory?
"~$***.pdf" suggests that it is a temporary file created by Foxit PDF Editor. This file will disappear automatically when you close the file you are editing.

4. Does Foxit PDF Editor support Chinese characters?
Yes. To insert or edit Chinese characters, you will have to import Chinese fonts first. Please click the "Import Font" button on the toolbar or go to the "Edit" menu > Import Font to import any Chinese fonts you would like to use.

5. Why can’t I edit text in some languages?
Foxit PDF Editor supports ANSI, CJK (Chinese, Japanese, and Korean), and Symbol Character Set. For example, Some Russian fonts cannot be edited with Foxit PDF Editor because they use the Russian Character Set. Please check the fonts you want to edit.

6. Why can't I save or print a protected PDF edited with Foxit PDF Editor?
It is because that you don't have the permission to modify or print the PDF. To edit this file, you would need permission from the author.

7. Does Foxit PDF Editor support drag-and-drop?
Yes.

8. Can I create a PDF file with Foxit PDF Editor?
Yes, you can either create a blank PDF or import/export pages from other PDFs to make a new file with Foxit PDF Editor.

• To create a PDF, please click the "New" button on the toolbar.
• To make a new PDF by importing/exporting pages from other PDFs, please choose "Document" > "Import Page(s)"/"Export Page(s)".

9. Why does Foxit PDF Editor ask for CJK.bin?
This is because that your PDF file contains Asian characters. You will need to download the CJK.bin from http://www.foxitsoftware.com/pdf/fpdfcjk.bin and save it in your Editor directory in order to display those CJK characters correctly.

10. Can Foxit PDF Editor edit the annotations?
No. Foxit PDF Editor cannot display or edit the annotations. To edit the annotations, please refer to Foxit Reader.

11. I have filled out an interactive form with Foxit Reader, but when I open the filled file with Foxit PDF Editor, all the data is gone. Why?
Because the values you entered are not the original PDF file data. Foxit PDF Editor cannot display the entries.

12. Do you have Foxit PDF Editor for other platforms besides Windows?
No.

13. How do I set a page background color?
To set a page background color, you can select "Add a Graphics Object" and draw a rectangle that is the size of the page. Set your preferred color in the "Fill Color" option on the Property List and then set this rectangle to background by right-clicking the object and selecting "Set to Background" or using the shortcut key "Alt+1".

Back to FAQ List >>

Foxit PDF Creator

1. What is Foxit PDF Creator? Why can't I see it after installation?
Foxit PDF Creator is a virtual printer that is used to convert any type of printable documents to PDF files. It is a small, fast, and easy-to-use PDF creation tool.

Foxit PDF Creator is an application without User Interface(UI). It does not work like ordinary software but acts like a real printer. To convert a file to a PDF, just open it and print it with Foxit PDF Printer (Creator).

2. I got a message saying "Error tag=AddPrinterDriver(997): Overlapped I/O operation is in progress" when I tried to install Foxit PDF Creator. What's the problem?
Please start the Print Spooler service before installing Foxit PDF Creator. To start the Print Spooler service, you can click the Start Menu > Settings > Control Panel > Administrative Tools > Services > select and right-click "Print Spooler" > Start.

3. How do I register Foxit PDF Creator?
Please click the Start Menu > Programs > Foxit PDF Creator > Registration. In the Registration of Foxit PDF Creator dialog box, please find and select the pcrkey.txt file, and then click "Register the key". Please do not rename the key file sent from our sales team.

4. I got a message saying "Error tag = CopyFileK(5): Access is denied." when I tried to register Foxit PDF Creator. What can I do? I'm using Windows Vista.
You failed to register Foxit PDF Creator in Vista because the UAC is enabled. To solve this problem, please go to the directory where you installed the Foxit PDF Creator, right-click "registration.exe" > select "Run as administrator" > click the browse button in Registration of Foxit PDF Creator dialog box > select the pcrkey.txt file > click "Register the Key". If you are not able to register, please feel free to contact us at support@foxitsoftware.com.

5. I got a message saying "Error tag = CopyFileK(5): Access is denied." when I tried to register Foxit PDF Creator. What can I do? I'm using Windows XP.
Please copy the key file to drive:\WINDOWS\system32\spool\drivers\w32x86\3. If it doesn't work, please feel free to contact us at support@foxitsoftware.com.

6. I have registered Foxit PDF Creator successfully. Is it possible to get rid of the evaluation marks on PDF files I got before registration?
You can only get rid of those evaluation marks by reprinting them again. Plus, you'd better restart the programs like Word and Excel after registration.

7. I have a Word document with hyperlinks in it. Can Foxit PDF Creator convert hyperlinks?
Yes. Please note that you should use the com addin to convert the hyperlinks.

8. I want to convert a document into a PDF file with Foxit PDF Creator, but I found that the PDF file is much bigger than the original one. How can I reduce the file size?
This problem is due to the images in the original document. To reduce the file size, please do the following:

• Before printing, go to the Foxit PDF Printer Properties dialog box > select the "General" tab > uncheck the option of "Support transparent imaging model (72-300)".
• Send us an email at support@foxitsoftware.com for further inquiries.

9. Why can't I uninstall Foxit PDF Creator?
It's probably because the Foxit PDF Printer driver is still running. To uninstall it, please make sure the Print Spooler service has been started, and then do the following:

• Click Start > Settings > Printers and Faxes.
• Choose "Foxit PDF Printer" and delete it.
• Go to the "File" menu > Server Properties > "Drivers" tab > select the "Foxit PDF Printer Driver" entry > click the Remove button.
• Reboot your PC.

Back to FAQ List >>

Foxit Reader for U3

1. What is U3?
U3 LLC is based in Redwood City, Calif. Its objective is to expand USB drive technology beyond storage. Users will be able to easily carry, store and launch a wide range of new applications from their U3 device from any PC wherever they may go. For more information see http://www.U3.com.

2. Is Foxit Reader for U3 free?
Foxit Reader 2.0 for U3 itself is free. And the add-ons are also free. However there is a non-free add-on called Pro Pack which unlocks functions to save annotation, save a PDF document as a text file, copy text from text viewer.

Without Pro Pack, you are still able to annotate a PDF document and print it out. However when you save the annotated document, it will be stamped with an evaluation mark on the top-right corner of the annotated pages. If you purchase a Pro Pack add-on, then there will be no evaluation mark.

Furthermore, you only need to purchase one license for Pro Pack add-on, and then the license can be used either in Foxit Reader for U3 or in Foxit Reader for Windows.

3. How to register Foxit Reader Pro Pack for U3?
Just saving the key file to the "Documents\Foxit Software\" is Okay. If failing to find "Foxit Software", run Foxit Reader program first and then the folder will be there.

4. I have purchased Foxit Reader Pro Pack. Does this key also work for U3?
They share the same key, however, the license can be used either in Foxit Reader for U3 or in Foxit Reader for Windows. Please make sure the key can't be used in both cases at the same time.

5. Where does Foxit Reader for U3 save the update file such as language package?
They are all saved in "Document->Foxit Software".

6. Can Foxit Reader for U3 associate with PDF files in my PC?
No, Foxit Reader for U3 can't do file association. You should use file->open to open PDF file in your PC.

Back to FAQ List >>

Foxit Reader for Windows Mobile

1. What is Foxit Reader for Windows Mobile?
Foxit Reader for Windows Mobile is a small and fast PDF reader application for a variety of mobile devices, including Pocket PC, Smartphone and Windows CE. It is built on Foxit Embedded PDF SDK (Foxit's new PDF rendering engine for mobile platforms), and supports Windows Mobile 2002/2003/5.0/6.0 and Windows CE 4.2/5.0/6.0. Foxit Reader for Windows Mobile makes it possible for users to view a variety of PDF documents and find texts on their small devices.

2. When I opened a PDF file with Foxit Reader for Smartphone, I found the “Reflow” option is gray. What’s wrong?
Only tagged PDF files can be reflowed in Foxit Reader for Smartphone. When you open an untagged PDF, the “Reflow” option turns gray. Tagged PDFs are PDF files that contain logical document structure and can be reflowed to fit small-screen devices.

3. I know that Foxit Reader for Smartphone provides a multi-language UI, so where can I download the multilingual UI packs?
Foxit Reader for Smartphone supports multi-language user interface. However, we only have English and Chinese language packs presently due to the limited translation resources. It would be appreciated if you can help us to localize Foxit Reader for Smartphone into your language.
To become a volunteer UI translator, please visit https://www.foxitsoftware.com/translation/login.php.

4. I have a scanned PDF document which is totally blank in Foxit Reader for Windows Mobile. What can I do?
Because of the large file size, the Foxit Reader for Windows Mobile version on our website is not designed to support scanned PDFs (which include JPEG2000 or JBIG2 encoded images). However, if you have an interest in this function, you may e-mail us at sales@foxitsoftware.com so we can customize it to your needs.

Back to FAQ List >>

Key

1. Why my program still says "Evaluation Only"?
This problem might be due to

• A) Invalid key: The key you are using is not a valid one. You might not have saved your key file under the same folder properly with Foxit program. Or there are more than one user using the same key at the same time.
• B) key expiration: The key you are using was no longer within the valid date.

For either case, you can send your key file to sales@foxitsoftware.com, our Sales team will carry out investigation and get back to you ASAP.

2. How do I install the key file?
To install Foxit key, you simply need to save the key file (such as pedkey.txt) under the same folder with Foxit program without any modification to the key file by any means(Do not enter the content of key file to Foxit PDF Editor's warning message box.). In fact, you don't need to open the key file at all. Then run Foxit program again.

Back to FAQ List >>